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Frequently Asked Questions
Can I sign up for automatic payment on E-Payment?
Yes, the Automatic Payment (Auto-Pay) through
eCheck accounts or credit cards is an easy way to
pay your utility bills. No stamps, no envelopes, no fuss.
If you have been thinking about paying your utility bills automatically, now is the
time to see how easy and convenient Automatic Payment (Auto-Pay) can be.
Once your account or accounts, is established for automatic
payment, your payments are automatically debited from your
checking account or your credit card
between the 1st and 28th day of the month that you specify. You can also
set a payment limit and an ending date (when the automatic payment should stop).
Monitoring of auto-payment accounts occur according to a schedule set by your utility.
If an auto-pay account with an amount due is found, the payment is processed and a
notification regarding your payment or auto-pay account or accounts is sent to you by e-mail.
There is also a Bank Draft program. With our Bank Draft
program your account will be drafted each month and you can also sign-up for
E-Payment to view your bill.
Note: Bank Draft customers should NOT pay their bills online. They may subject themselves to double payments.
I have three account numbers. Can I access all of my accounts that have the same member number?
Yes, just put in your member number and password and you will be able to access all of your accounts that contain that member number.
Can another family member access my member number online?
If you give access to your member number and password, they will be able to access your account.
Can I associate different member numbers with my account?
No, not at this time. Each member will have to access E-Payment with his member number; however, you may use the same password. Each member will be given a password for his account. Once you log into the e-payment system you will be able to change your password.
Where do I find the security code for my credit card?
Visa/Mastercard and Discover Users -
Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.
American Express Credit Card Users -
Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Security Code.
What type of payments can I use with E-Payment?
A customer can use
eCheck, credit/debit cards (Visa, Mastercard, Discover, American Express), or Bank Draft which is drafted from a checking or savings account.
How can I sign up for E-Payment?
Call our Contact Center, Monday - Friday between 8am - 5pm, or e-mail
to signup. You will receive your account number and password
to access our online E-Payment program.
Hilton Head 843-681-5551
New River 843-208-5551
Ridgeland 843-726-5551
Hampton 803-943-2211
or 1-800-922-5551
If I want to be removed from E-Payment, what do I do?
A customer must call the Contact Center or e-mail
to be removed from E-Payment.
Hilton Head 843-681-5551
New River 843-208-5551
Ridgeland 843-726-5551
Hampton 803-943-2211
or 1-800-922-5551
Why haven't I received e-payment notification?
If you are not receiving your e-payment notification e-mail,
this may be due to stricter security settings being inplemented
by e-mail service providers and e-mail client programs.
Many e-mail programs (Hargray's-Postini, Outlook, Outlook
Express, AOL, GroupWise, Lotus Notes, Eudora, etc.) have flexible
security settings and filters. These options may be adjusted
so that e-mail from specific addresses is allowed through
- such as e-mail from Palmetto Electric's E-payment address,
epayment@palmetto.coop. If you believe e-mail from this address
is being blocked, please see the “Help” section
of your e-mail program to determine how to change your settings.
If this does not alleviate your problem, please check with
your Internet Service Provider (ISP). Your ISP may have instituted
system-wide restrictions that are not allowing e-mail from
this address through.
Can I use a different pdf viewer than Adobe Reader to view my bill?
No, currently Adobe Reader is the only pdf viewer than can access the bill file.
Click the Adobe Reader icon to download the free viewer.
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