Understanding Your Bill

Understanding your energy bill can help you better manage your energy usage and could aid you in saving money. This is an example of the new bill format and may not reflect the latest rates.

Your monthly bill is divided into several sections. There is a monthly kWh energy graph for the current month and the previous 12 months, a billing and payment summary, an account summary, a detailed description of all applicable charges, and a section for important account messages.

The remittance portion of the bill is now at the bottom of the statement to ease payment processing. The redesign also reduces two page bills.

To view the former bill layout click here.

Mouseover numbers for a brief explanation

1. Barcode Lines: The barcode lines will expedite statement payments at district offices.
2. Monthly kilowatt-hour usage: Provides a bar graph of your kilowatt-hour usage for the past year, enabling you to compare high and low months of usage.
3. Compare Monthly Usage: Indicates previous and present daily usage (in kWh), daily costs and average monthly temperatures and the total billing charge. Statement Date reflects the billing date and the Payment Due Date reflects the latest date the bill can be paid without penalties.
4. Account Summary: This section contains the name on the account, service address, phone number, and the account number. Also included are the bill period, meter readings, kilowatt-hours used for the current bill, power cost factor and rate of the account.
5. Billing Summary: This section contains current billing charges, previous statement charges, payments and adjustments for your account regarding your statement. Ancillary services such as Palmetto Security and CHAMP are listed here. Franchise Fee is a fee imposed by your local municipality. Local taxes are also shown.
6. Messages: This section provides you with more information concerning your account and programs that can benefit you.
7. Mailing Address Change and Contact Information: Check box and complete back of stub if your mailing address or telephone number has changed. Also contains contact information.
8. Customer Mailing Address: This section includes the postal address for the customer.
9. Bill Stub: This stub lists the account number, payment due date, and the payment amount. The stub should accompany your mailed payment.

If you have questions about your bill, call customer service at (843) 208-5551 or tollfree at 1.800.922.5551.