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In the aftermath of a major storm, we implement our service restoration plan, which emphasizes safety and efficiency. The plan has two basic elements. Our first priority is safety. We will perform a damage assessment of our system to identify any life-threatening conditions and the extent of the damage to our system. Any known life-threatening situations will be responded to first.
Secondly, following a thorough damage assessment, our repair crews will initially restore electrical service to the customers who provide health, safety and other essential services to your community. These customer groups include:
- communications such as emergency radio systems, telephones and television
- hospitals
- public services such as the Sheriff’s
offices and EMS facilities
- designated sewage pump and disposal plants and water supply utilities
The restoration work will continue by repairing
power lines that restore power in the shortest period of time
to the largest number of customers possible. This occurs before
our crews begin the more time-consuming task of restoring
service to individual homes and businesses.
If you lose power following a major storm, please be patient.
Depending on the damage inflicted on Palmetto’s electric
distribution system or the state's jointly owned transmission
line system, your power could be out for several hours or
days. We will work around the clock to restore your power.
For your safety and the safety of our crews, please be aware
of our service vehicles parked along roadways. Also, please
direct any outage questions to our call center by calling
your local Palmetto Electric
number or 1-800-922-5551. Directing these issues to a
service lineman you may encounter will slow the restoration
process.
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