Safety FAQs

What Should I Do If I Have A Portable Generator?

If you have a portable generator, it should be isolated from our lines, or be equipped with a properly installed double-throw switch installed by a licensed electrician. Generators that are not isolated or installed improperly can feed back in to our lines and possibly electrocute anyone coming in contact with those wires, including you, your children, neighbors, our line personnel, pets, or livestock.

If you plan to use a portable generator, here are some important safety precautions:

• If you have any doubts about how to properly use a portable electric generator, contact the manufacturer or a licensed electrician for assistance.
• Locate your generator in a well-ventilated area. Never run it inside, even in your garage. Gasoline-powered generators produce carbon monoxide and the fumes can be deadly.
• Plug appliances directly into the generator using heavy-duty, properly grounded extension cords. Make sure that extension cords are not frayed or worn. Do not connect your power generator directly to your home's main fuse box or circuit panel. Limit the number of appliances you use to no more than the recommended wattage of the generator.
• Read all instructions carefully and follow the manufacturer's recommendations. Use the generator only when necessary, and don't overload it. Turn it off at night while you sleep and when you are away from home to avoid possible fire hazard.

What Should I Do If I See A Downed Line?

It is important to stay away from any downed lines. Please do not try to remove any debris tangled in power lines, even if you think the line is dead. To report a power outage or downed lines, call one of the following district offices:

Hilton Head 843-681-5551
New River 843-208-5551
Ridgeland 843-726-5551
Hampton 803-943-2211
or 1-800-922-5551