Advance Pay FAQs

What is Advance Pay?

Advance Pay works similar to a prepaid cellular phone. You put money into your Advance Pay account and as you use electricity, the cost of the usage will be deducted from your Advance Pay account balance daily.

Instead of receiving a paper or an electronic bill each month, usage is calculated daily. Advance Pay members never pay a late charge, disconnect fee, or reconnect fee.

Is Advance Pay the right choice for me?

Would it be easier for you to make weekly or biweekly payments rather than one large payment each month? If so, Advance Pay metering may be for you. Statistics indicate prepay electricity programs help lower electric consumption due to members’ awareness of usage patterns. Therefore, any member interested in monitoring and lowering his or her electricity use could potentially benefit from the Advance Pay program.

What if my Advance Pay account runs low?

You will receive a low balance notice by e-mail and/or text message based on the notification preference you set on your account. This will give you time to purchase more power before the meter stops. You can also call our automated number at 1-866-445-5551 at any time to obtain your balance or you can manage your account online at www.palmetto.coop through our online portal “My Energy Online” or phone app “MyEnergy” once you have obtained a password.

What if my Advance Pay account runs out?

If funds in your account run out your electrical service will be automatically disconnected. You will be notified by e-mail and/or text message that your service has been disconnected. Once your outstanding balance plus the minimum payment is made your service will be reconnected within minutes.

I have a traditional account. Can I switch to Advance Pay?

Yes! You can switch to an Advance Pay account even if you already have service with Palmetto Electric Cooperative. Any existing security deposit will be credited to your current account balance. *Some restrictions may apply.