The member is solely in control of and responsible for maintaining a credit balance on the account, managing the account and updating the alert settings. Contact information must stay current in order to receive alerts of account activity and disconnect alerts by phone, e-mail, and/or text messages. It is the responsibility of the customer to ensure that the Cooperative has current contact information.
Applicability/Availability – Advance Pay metering program is available for single phase, non-demand residential members. *Limitations may apply. Contact us for details.
You will not receive a monthly bill. Daily account history is available at My Energy Online. It can also be obtained by phone, toll free, at 1-866-445-5551.
New members pay the Cooperative a sum of $75 to initiate service. This includes a $5 membership fee, a $20 connect fee, and a $50 fee that will be applied as a beginning credit balance on the account. If applicable, construction fees must be paid prior to electric service connection, but a deposit is not required.
Existing members may convert to Advance Pay. The fees required of new members also apply to existing members. The deposit held on the account will be applied toward any outstanding balance and any remaining credit will be applied to the purchase of future energy use.
Advance Pay accounts are not eligible for payment arrangements, credit extensions, or for participation in any other programs or services related to payments or billing such as Levelized Billing, Bank Draft, or Auto Pay.
Payments can be made in any amount. However, service turned off due to a credit deficit will remain disconnected until the outstanding balance and a minimum credit balance of $10.00 is paid. (Payments made on accounts subject to disconnection must be received and confirmed before 8:30 a.m. on the disconnection date in order to avoid the minimum credit balance requirement of $10.00).
If a returned check or chargeback is received on an account, the amount of the return and a $35.00 return item fee will be charged back to the member’s account immediately. If this causes the credit on the account to be exhausted, service will be subject to immediate disconnection. The Cooperative has the right to decline payment by check if the account reflects two or more return payments in the last 24 months.
If at any time an Advance Pay member wants to convert the account back to a standard billing account, a deposit may be required. The amount will be determined based on current policy and a credit check.
If an account is disconnected and does not reactivate within fourteen (14) days, the account will be considered inactive and the cooperative will mail a final bill to the last known address on file.
If you are leaving our service area and closing your account, you should contact us at 1-800-922-5551 to terminate your account.
Advance Pay accounts will have a switch installed at the meter that enables automated remote disconnection/reconnection of service.
The member will comply with and be bound by the Bylaws of the Cooperative, as well as all other policies, rules and regulations of the Cooperative and all applicable electrical codes. This includes, but is not limited to purchasing from the Cooperative all the electric energy for use on the premises at the applicable rate charged by the Cooperative. All charges and fees, such as returned check fees, meter tampering fees, etc. apply to the Advance Pay account. Service will not be connected if electrical code is not met.
Account history such as energy use, charges, and payments are available at My Energy Online or by phone, toll-free, at 1-866-445-5551.
Palmetto Electric reserves the right to modify the Service Rules and Regulations at any time without prior notification. Current Service Rules and Regulations may be found on Palmetto Electric’s website: view Palmetto Electric Bylaws.