THE FACEBOOK POST Palmetto Electric members had been waiting for after Tropical Storm Irma struck the Lowcountry, knocking out power for approximately 15,000 members, came two days later: “100% RESTORED – As of 8:00 pm Tuesday evening (Sept. 12), power has been restored to all PEC members.”
Member replies, equally appreciated, quickly followed.
Cindy Lou Boles: “#Heroes: Thank you everyone!”
Hector A. Martos: “Good Job. You are the best!!!!!”
Catherine Eisenmenger: “You guys ROCK!”
Willa Padgett Sewell: “You gotta love a lineman!”
The co-op uses social media, also including Twitter, extensively after extreme weather events. In addition to post-Irma restoration updates, social media followers saw scenes, like those shown here, of Hilton Head flooding and other obstacles linemen overcame. As
Palmetto posted at 5:15 p.m. Tuesday, Sept. 12: “We’re almost there. Crews have been working throughout our service area, non-stop since daylight, and will continue restoration throughout the evening. Thank you for your continued patience and understanding. #HurricaneIrma”
Co-op social media are not monitored 24/7 or equipped to report outages, so Palmetto followers are reminded that “the Power Touch app is the best way to help the co-op get your lights back on quicker.” As one post noted, “We must have your up-to-date information for the phone number at your service address, plus additional cell phone number(s) (with area code) associated with your account, for Power Touch to work efficiently.”
So, by all means, like us on Facebook and follow us on Twitter, but please use Power Touch and the MyEnergy Mobile app, too! Visit MyEnergy Online to update contact info or call
1-800-922-5551 and speak to a customer service representative.