Billing FAQs

I paid my previous bill before the due date, why do I have a Late Payment Fee charge on my current bill?

If you do not pay the full amount due on your billing statement, a Late Payment Fee charge will appear on your next month’s bill.

I received my final bill and am receiving a credit. How soon should I receive my check?

If your final bill from Palmetto Electric indicates a credit balance, you should receive that balance within the next billing cycle. Upon closing your account you should have updated your phone and mailing information so we can send you your refund check and for any future Capital Credit checks you may be entitled to receive.

If I am unable to pay my electric bill, what should I do?

If you are unable to pay the full amount due on your billing statement, contact Palmetto Electric to discuss payment arrangements.

What is a kilowatt or kilowatt-hour (kWh)?

Before we see how much electricity costs, we have to understand how it’s measured. When you buy gas they charge you by the gallon. When you buy electricity you are charged the kilowatt-hour (kWh). When you use 1000 watts for 1 hour, that’s a kilowatt-hour. To change watts to kilowatts, divide wattage by 1000. An electric meter measures both the kilowatts and the time in hours the electricity is being used. The final billing unit is the product of the two measures and this is called a “kilowatt-hour” (kWh).An example to measure electricity for a 100-watt light bulb that is on for 10 hours: 100 watts ÷ 1000 = 0.10 kilowatts .10 kilowatts × 10 hours = 1 kilowatt hour or 1 kWh

What is involved with reconnecting a meter?

If an account is disconnected for non-payment, the past due balance, plus a reconnect fee must be paid before the service will be reconnected. For reconnection on weekends and after normal business hours, an additional fee will be charged. Deposits are required on all services unless waived, according to board policy. The Cooperative reserves the right to require deposits if the member’s account is in arrears or if their credit record necessitates.

What is the Franchise Fee charge on my bill?

The Franchise Fee charge on your bill is a Utility Franchise Agreement between a municipality and a respective utility, Palmetto Electric Cooperative. The Franchise Fee, charged by the municipality, allows a utility to operate within a municipality. The funds are collected by the respective municipality indicated on your bill.

What is the monthly facility charge?

The facility charge is designed to recover Palmetto’s fixed costs which are costs Palmetto incurs regardless of an individual member’s electric consumption. They are the costs of having a member connected to the system even if the member does not consume any electric power during the month. The fixed costs this charge is designed to recover are costs (i.e. interest, property taxes, depreciation, maintenance, etc.) associated with the substations, distribution lines, transformers, service wires, and meters that physically connects the member to the electric distribution system, along with meter reading, billing, customer service and accounting costs.

What is the Trip Fee charge on my bill?

The Trip Charge is applied to your account if a collection related trip is made to your residence/business.

Why does my electric bill vary so much from month to month?

When a bill amount is higher than usual, naturally it arouses your curiosity. Electrical costs will vary with seasonal use — more electricity is used during the summer and winter than in the fall and spring. Increased electrical usage will fluctuate due to air conditioners, fans, dehumidifiers, hot water heating, home heating, and home entertaining during the holidays. Weather plays an important role in your monthly bill. Seasonal heating or cooling your home as well as snow, sun, wind and other weather related factors affect your billing costs. Have your heating and cooling systems periodically checked by a certified technician to ensure they are properly working. Malfunctioning systems can cause noticeable changes to your electric bill. We use a cycle system to efficiently read meters throughout our territory about the same date each month. After we read your meter we bill your account a few days later. This schedule allows us to deal with severe weather or unforeseen events that may affect our meter reading. With the possibility of fluctuating read dates, it is best to choose a payment date about a week later than your normal bill date. If the energy usage is greater than normal, check your bills for days of service.