FAQ-My Energy Online

Can another family member access my member number online?

If you give access to your member number and password, they will be able to access your account.

Can I associate different member numbers with my account?

No, not at this time. Each member will have to access ePayment with his member number; however, you may use the same password. Each member will be given a password for his account. Once you log into the ePayment system you will be able to change your password.

Can I sign up for automatic payment on My Energy Online?

Yes, have your bill automatically deducted from your checking/savings account or credit card each month. Choose between Auto Pay, where you choose the payment date, or Bank Draft, where your account is automatically drafted on either one of two pre-selected dates by the Cooperative.If you have already registered on My Energy Online then you can sign up for either Auto Pay or Bank Draft within the portal. If you have yet to register your account within My Energy Online you need to contact us at 1-800-922-5551 to receive your password to access the customer service portal.

Can I use a different pdf viewer than Adobe Reader to view my bill?

No, currently Adobe Reader is the only pdf viewer than can access the bill file.

How can I sign up for My Energy Online?

Call our Contact Center, Monday – Friday between 8am – 5pm, or e-mail us to signup. You will receive your account number and password to access our online ePayment program. Hilton Head 843-681-5551 New River 843-208-5551 Ridgeland 843-726-5551 Hampton 803-943-2211 or 1-800-922-5551

I have three account numbers. Can I access all of my accounts that have the same member number?

Yes, just put in your member number and password and you will be able to access all of your accounts that contain that member number.

What do I do if my My Energy Online notification link doesn’t work?

Clear your browser’s cache. If that does not work you may try copying and pasting the link into your browser.

What type of payments can I use with My Energy Online?

A customer can use eCheck, credit/debit cards (Visa, Mastercard, Discover, American Express), or Draft which is drafted from a checking or savings account or a credit card.

Why haven’t I received My Energy Onlilne notification?

If you are not receiving your ePayment notification e-mail, this may be due to stricter security settings being inplemented by e-mail service providers and e-mail client programs. Many e-mail programs (Hargray’s-Postini, Outlook, Outlook Express, AOL, GroupWise, Lotus Notes, Eudora, etc.) have flexible security settings and filters. These options may be adjusted so that e-mail from specific addresses is allowed through – such as e-mail from Palmetto Electric’s ePayment address, epayment@palmetto.coop. If you believe e-mail from this address is being blocked, please see the “Help” section of your e-mail program to determine how to change your settings.If this does not alleviate your problem, please check with your Internet Service Provider (ISP). Your ISP may have instituted system-wide restrictions that are not allowing e-mail from this address through.