Why haven’t I received My Energy Onlilne notification?

If you are not receiving your ePayment notification e-mail, this may be due to stricter security settings being inplemented by e-mail service providers and e-mail client programs.
Many e-mail programs (Hargray’s-Postini, Outlook, Outlook Express, AOL, GroupWise, Lotus Notes, Eudora, etc.) have flexible security settings and filters. These options may be adjusted so that e-mail from specific addresses is allowed through – such as e-mail from Palmetto Electric’s ePayment address, epayment@palmetto.coop. If you believe e-mail from this address is being blocked, please see the “Help” section of your e-mail program to determine how to change your settings.

If this does not alleviate your problem, please check with your Internet Service Provider (ISP). Your ISP may have instituted system-wide restrictions that are not allowing e-mail from this address through.