Category: Billing

What is involved with reconnecting a meter?

If an account is disconnected for non-payment, the past due balance, plus a reconnect fee must be paid before the service will be reconnected. For reconnection on weekends and after normal business hours, an additional fee will be charged. Deposits are required on all services unless waived, according to board policy. The Cooperative reserves the right to require deposits if the member’s account is in arrears or if their credit record necessitates.

What is the Franchise Fee charge on my bill?

The Franchise Fee charge on your bill is a Utility Franchise Agreement between a municipality and a respective utility, Palmetto Electric Cooperative. The Franchise Fee, charged by the municipality, allows a utility to operate within a municipality. The funds are collected by the respective municipality indicated on your bill.

What is a kilowatt or kilowatt-hour (kWh)?

Before we see how much electricity costs, we have to understand how it’s measured. When you buy gas they charge you by the gallon. When you buy electricity you are charged the kilowatt-hour (kWh). When you use 1000 watts for 1 hour, that’s a kilowatt-hour. To change watts to kilowatts, divide wattage by 1000. AnContinue Reading

What is the monthly facility charge?

The facility charge is designed to recover Palmetto’s fixed costs which are costs Palmetto incurs regardless of an individual member’s electric consumption. They are the costs of having a member connected to the system even if the member does not consume any electric power during the month. The fixed costs this charge is designed toContinue Reading

Why does my electric bill vary so much from month to month?

When a bill amount is higher than usual, naturally it arouses your curiosity. Electrical costs will vary with seasonal use — more electricity is used during the summer and winter than in the fall and spring. Increased electrical usage will fluctuate due to air conditioners, fans, dehumidifiers, hot water heating, home heating, and home entertainingContinue Reading