If an account is disconnected for non-payment, the past due balance, plus a reconnect fee must be paid before the service will be reconnected. For reconnection on weekends and after normal business hours, an additional fee will be charged. Deposits are required on all services unless waived, according to board policy. The Cooperative reserves the right to require deposits if the member’s account is in arrears or if their credit record necessitates.
Category: Billing
What is the Trip Fee charge on my bill?
The Trip Charge is applied to your account if a collection related trip is made to your residence/business.
I received my final bill and am receiving a credit. How soon should I receive my check?
If your final bill from Palmetto Electric indicates a credit balance, you should receive that balance within the next billing cycle. Upon closing your account you should have updated your phone and mailing information so we can send you your refund check and for any future Capital Credit checks you may be entitled to receive.
What is the Franchise Fee charge on my bill?
The Franchise Fee charge on your bill is a Utility Franchise Agreement between a municipality and a respective utility, Palmetto Electric Cooperative. The Franchise Fee, charged by the municipality, allows a utility to operate within a municipality. The funds are collected by the respective municipality indicated on your bill.
I paid my previous bill before the due date, why do I have a Late Payment Fee charge on my current bill?
If you do not pay the full amount due on your billing statement, a Late Payment Fee charge will appear on your next month’s bill.
If I am unable to pay my electric bill, what should I do?
If you are unable to pay the full amount due on your billing statement, contact Palmetto Electric to discuss payment arrangements.
What is a kilowatt or kilowatt-hour (kWh)?
Before we see how much electricity costs, we have to understand how it’s measured. When you buy gas they charge you by the gallon. When you buy electricity you are charged the kilowatt-hour (kWh). When you use 1000 watts for 1 hour, that’s a kilowatt-hour. To change watts to kilowatts, divide wattage by 1000. An… Continue Reading
What is the monthly facility charge?
The facility charge is designed to recover Palmetto’s fixed costs which are costs Palmetto incurs regardless of an individual member’s electric consumption. They are the costs of having a member connected to the system even if the member does not consume any electric power during the month. The fixed costs this charge is designed to… Continue Reading
Why does my electric bill vary so much from month to month?
When a bill amount is higher than usual, naturally it arouses your curiosity. Electrical costs will vary with seasonal use — more electricity is used during the summer and winter than in the fall and spring. Increased electrical usage will fluctuate due to air conditioners, fans, dehumidifiers, hot water heating, home heating, and home entertaining… Continue Reading