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Category: My Energy Online
Can I use a different pdf viewer than Adobe Reader to view my bill?
No, currently Adobe Reader is the only pdf viewer than can access the bill file. Click the Adobe Reader icon to download the free viewer.
Why haven’t I received My Energy Onlilne notification?
If you are not receiving your ePayment notification e-mail, this may be due to stricter security settings being inplemented by e-mail service providers and e-mail client programs. Many e-mail programs (Hargray’s-Postini, Outlook, Outlook Express, AOL, GroupWise, Lotus Notes, Eudora, etc.) have flexible security settings and filters. These options may be adjusted so that e-mail from… Continue Reading
How can I sign up for My Energy Online?
Call our Contact Center, Monday – Friday between 8am – 5pm, or e-mail us to signup. You will receive your account number and password to access our online ePayment program. Hilton Head 843-681-5551 New River 843-208-5551 Ridgeland 843-726-5551 Hampton 803-943-2211 or 1-800-922-5551
What type of payments can I use with My Energy Online?
A customer can use eCheck, credit/debit cards (Visa, Mastercard, Discover, American Express), or Draft which is drafted from a checking or savings account or a credit card.
Can I associate different member numbers with my account?
No, not at this time. Each member will have to access ePayment with his member number; however, you may use the same password. Each member will be given a password for his account. Once you log into the ePayment system you will be able to change your password.
Can another family member access my member number online?
If you give access to your member number and password, they will be able to access your account.
I have three account numbers. Can I access all of my accounts that have the same member number?
Yes, just put in your member number and password and you will be able to access all of your accounts that contain that member number.
Can I sign up for automatic payment on My Energy Online?
Yes, have your bill automatically deducted from your checking/savings account or credit card each month. Choose between Auto Pay, where you choose the payment date, or Bank Draft, where your account is automatically drafted on either one of two pre-selected dates by the Cooperative. If you have already registered on My Energy Online then you… Continue Reading