In the utility business, we know rough weather will occur, and sometimes power outages simply can’t be avoided. But did you know there are steps you can take to ensure your electricity is restored as quickly and safely as possible? By keeping your contact information up-to-date, you can take full advantage of the services Palmetto Electric Cooperative offers. Sign in on MyEnergy Online to update contact information or Contact Us and speak to a Customer Service Representative.
You may have noticed prompts through our newsletter, bill statements, social media and website requesting your updated contact information. If we don’t have the correct phone number linked to your home address, it makes it much more difficult for you to report an outage.
Today, with the press of a button, you can easily report an outage. At Palmetto Electric Cooperative, we use the phone number you provide to link your service address to our outage management system, Power Touch. For example, if you call us to report an outage, our automated system instantly recognizes your phone number and can determine the particular service address from which you are reporting an outage. Once you give our system a response, your outage is reported. It’s that simple! But remember—this only works if your current phone number is linked to your service address.
Updating your contact information is helpful because it also speeds up the restoration process. With correct information, our outage management system can predict the location and the possible cause of an outage, making it easier for our crews to correct the problem.
You can also sign up for our alerts service. Our system can let you know via phone, text or email about outages in your area, restoration efforts, and even bill pay reminders.