Stay informed, keep us informed
Always report your power outage! We may not know your power is out.
PowerTouch — Lights out? Call PowerTouch at 1-866-445-5551. An interactive voice response system, PowerTouch allows you to check or report outages by telephone 24/7. If we have a record of the phone number, PowerTouch recognizes it and verifies the location of the outage. You can also enter your account number. After you answer a few simple questions and the outage is verified, crews will be promptly dispatched to your area.
My Energy Online — You will soon be able to report outages with My Energy Online, both at Palmetto.coop and using the My Energy Online app. The app will soon allow you to set up alerts to notify you when your power is restored.
Emergency reports — Tune to our official emergency information stations for updates: HANK 98.3 (WGCO); Y 100.1(WXYY); Rock 106.1 (WFXH); Bob 106.9 (WUBB); Rewind 107.9 (WRWN); and The Island FM 93.5/AM 1130/(WHHW). These stations also have online simulcasts. We also use social media to keep you informed, so be sure to “like” us on Facebook.