STAYING CONNECTED WITH YOU – You have our number – do we have yours?

HURRICANE HERMINE and Tropical Storm Julia were troublesome but we did find a silver lining in each — a chance to fine-tune how Palmetto Electric stays connected with our members.

Specifically, we were reminded of the importance of maintaining up-to-date member records. That’s why we’ve been reaching out through other media with the reminder, “We’re powerless without your correct account information!”

To make sure your account information is current, call our toll-free number, 1 (800) 922-5551, or go online to Palmetto.coop through My Energy Online. This is necessary especially during a power outage or other emergency, in order to restore power or contact you if we need more information.

Important point: If you’re reporting an outage, be sure to specify that the phone number we have on file is for the account you’re calling about. It’s fine to call from another phone, just specify the outage location, please.

Conveniences for you
We put a big focus on My Energy Online not only for outage reporting but also because it offers Palmetto members a single point of access to a variety of options — account maintenance, bill payment, energy-use monitoring, plus account and billing history. You can even set up alerts and reminders for your account to be delivered by email or text message.

If you haven’t done so already, I encourage you to try My Energy Online today. Your account number and a password are needed to log in to My Energy Online for the first time. If we have your e-mail address and a valid phone number in our system you can access the portal, My Energy Online, without contacting us, otherwise you need to call 1 (800) 922-5551 or e-mail us to receive a password. Then you will be able to manage your account(s) online.

Also, a My Energy Mobile App is available for Apple and Android devices. Look for Palmetto Electric in the App Store or Android Market.

Other easy options
Palmetto Electric offers members a variety of other convenient and easy payment options:

A prepay account allows members to pay in advance of using electricity. Advance Pay members pay no disconnect or reconnect fees. With the prepay account, new members are allowed to begin service without paying a deposit.

Credit card payments: We accept Visa, MasterCard, Discover and American Express. You can pay with your credit card online or by phone.

Draft: Have your bill automatically deducted from your checking or savings account or credit card each month.

Of course, you can use the time-honored method: Pay your co-op bill at one of our four office locations. We’re always happy to see our members!

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