Report an Outage

power_touch_colorIf you experience a power outage and have already checked your main breaker, please call Power Touch: 1-866-445-5551.  Our interactive voice response system  is available 24/7.

What is PowerTouch? | Outage Map | Steps to Restoring Power

  • Always Report Your Power Outage! We may not know your power is out.
  • Download Palmetto Electric’s MyEnergy Mobile App to manage your account and check outages on your phone.
  • If you see a power line down, call 911 immediately. Do not approach any downed lines, even if you think they may be cable or telephone lines. Always treat a downed line as live and dangerous.
  • What is ETOR (Estimated Time of Restoration)?:  We work hard to prevent outages, but sometimes weather or other factors beyond our control interrupt the flow of power.  If this happens, we will get your power on as quickly and safely as possible.    The estimated time of restoration is the time we expect to have your service restored. Initially, the time given is a prediction based on historical outage data. As more information becomes available, we may update the estimated restoration time so check back often. During significant weather events or when there are numerous outages at the same time, this may lead to extended outage duration.

Eye on the storm: Be prepared this hurricane season! Follow these tips to help you and your family weather the storm:
Eye on the Storm | Storm Safety | Storm Tips | Generator Safety

Storm Resources:
Storm Safety Brochure
PEC Winter Storm Safety
Beaufort County Emergency Management
South Carolina Emergency Management Division
South Carolina Hurricane Guide
National Hurricane Center

Preparedness Guides
Using Generators
South Carolina Emergency Management Division Guides
FEMA.gov
Ready.gov
Red Cross
South Carolina Emergency Traffic Network

Palmetto Electric’s Official Emergency Information Stations:

HOT 98.3 (WGCO) | Rock 106.1 (WFXH) |
Rewind 107.9 (WRWN) | G 100.1 (WXYY) |
Bob 106.9 (WUBB) | The Island AM 1130/FM 96.1 (WHHW)

Palmetto.coop is not an official weather source; it should not be your sole source for official advisories, discussions, watches, or warnings and is meant only as a guide.

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