What is Advance Pay?
Advance Pay allows you to pay when you want, in the amounts you want. Instead of receiving a paper or an electronic bill each month, usage is calculated daily. Advance Pay members never pay a late charge, disconnect fee, or reconnect fee.
Is Advance Pay the right choice for me?
Would it be easier for you to make weekly or biweekly payments rather than one large payment each month? If so, Advance Pay metering may be for you. Statistics indicate prepay electricity programs help lower electric consumption due to members’ awareness of usage patterns. Therefore, any member interested in monitoring and lowering his or her electricity use could potentially benefit from the Advance Pay program.
How does Advance Pay work?
Advance Pay works similar to a prepaid cellular phone. You put money into your Advance Pay account and as you use electricity, the cost of the usage will be deducted from your Advance Pay account balance daily.
What if my Advance Pay account runs low?
You will receive a low balance notice by e-mail and/or text message based on the notification preference you set on your account. This will give you time to purchase more power before the meter stops. You can also call our automated number at 1-866-445-5551 at any time to obtain your balance or you can manage your account through our online portal “MyEnergy Online” or Mobile App “MyEnergy” once you have obtained a password.
Use our free mobile app and enjoy the convenience of bill payment on the go, anytime and anywhere. My Energy mobile app is available on your iPhone or Android, payable with credit/debit card or bank account.
What if my Advance Pay account runs out?
If funds in your account run out, your electric service will be automatically disconnected. You will be notified by e-mail and/or text message that your service has been disconnected. Once your outstanding balance plus the minimum payment is made, your service will be reconnected within minutes.
I have a traditional account. Can I switch to Advance Pay?
Yes! You can switch to an Advance Pay account even if you already have service with Palmetto Electric Cooperative. Any existing security deposit will be credited to your current account balance.
• Some restrictions may apply
How do I make payments?
Online: MyEnergy Online
Mobile Device: “MyEnergy” app (Look for Palmetto Electric in the Apple App Store or Android Market.)
Text: PAY or BAL to 352667
By Phone: Automated 24/7 (866-445-5551)
At our Office: Mon-Fri, 8am – 5pm